Refund Policy

We have a 100% money-back guarantee policy on our mockups. This means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., “admin fees” or “overhead fees”. However, there may be a slight deduction to cover for the payment gateway fee where applicable. We try to make refunds as soon as they are requested. The refund, however, may take up to 21 business days to process.

To claim a refund, you are required to fill out a simple refund request form that can be provided by our customer support representative. Please note that filling up the form is mandatory and if we do not find the responses to the questions in the form to be satisfactory, then we reserve the right to deny the refund. Your responses in the form are used by our quality assurance team to understand your reasons for the refund which in turn helps us improve the quality of our services.

Refunds are not applicable in the following scenarios:

Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).

If the mockup(s) delivered to you are based on an explicit design idea shared by you, e.g. a sketch or the mockups are just a recreation of an existing logo design shared by you.

The Account Area is a platform that allows customers to communicate with us conveniently. It is your sole responsibility to check the account area to address any questions, concerns, or additional instructions requested by us. It is your responsibility to check and use the Account Area. Your failure to do so is not grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.

No refund is available for design firms or for those who order our design services on behalf of another entity.

No refund is provided if you are getting your logo, website, Web App design, and development done simultaneously from multiple designers/firms/services.

We offer multiple design concepts at no extra cost within the package you select. if you decide to continue working with us on additional design concepts then a refund is not applicable. For example, if you ordered our Basic Package which includes four design mockups/concepts and you do not like either of the mockups but wish to see more concepts, then you forfeit the right to get a refund.

No refund is available when you receive the final file of your logo (s), website, or application. The final files are the source vector files, formatted in a high resolution, that we send at the end of the revision process, or the code or login information for websites or applications.

No refund is available if the initial designs are sent for review but you fail to respond back with your feedback within 3 business days for a logo or a blog and 5 business days for a website and other services.

PPC, SEO, SMO, content writing/delivery, and all other marketing services provided by us are payable in advance and are non-refundable.

The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and our current workload. We typically deliver the first set of concepts on logos within 1-2 business days and website designs within 5-7 business days.

You have 3 days to respond to original or revised logo designs and blog drafts, and 5 days to respond to original or revised website designs. If, after the 3-day response period for logo or blog revisions, or the 5-day response period for website design changes passes, and you fail to respond to us, we will assume that the designs that were sent are accepted and mark the project as “on-hold”. At such time, we will have no further obligations to you, and you will pay us pursuant to the provisions of these Terms and Conditions. Notwithstanding the foregoing, we reserve the right, in our sole discretion, to terminate your access to all or a portion of the service, at any time, with or without notice. In the event of such termination, we will determine, in our sole discretion, whether you are entitled to any refund.